Contact Us

General Information

For general inquiries, shipping, payments/billing, auto-refill scheduling, or any other account-related questions, please email us at Support@charliemedical.ca using the email associated with your charlie account.

Customer Support Hours: Mon - Fri, 9:30am - 5:30pm EST

Medical questions

For any medical-related questions, it's best to talk directly with the prescribing practitioner who knows your health needs. Simply go to the ‘My Treatments’ page in your charlie account and send a message to the practitioner for your specific prescription.

Pharmacy Contact Information

Silver Scripts Inc.

Licensed by Ontario College of Pharmacists

Accreditation #308397

Pharmacy Manager: Ludmilla Queiroz

5040 Mainway Unit 2, Burlington, ON L7L 5Z1

Hours: Mon - Fri, 9:00am - 5:00pm EST

Not Sure Who To Contact?

Please reach out to Customer Support at
support@charliemedical.ca